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|Guest •||October 13, 2019|
Great experience but one bartender had a bad attitude!
I recently visited the Crowne Plaza this weekend for a business trip in Denver (I'm from Texas) and I had great service from a bartender named Abbey from the start of her shift. She was attentive and personable. I noticed an hour into being there another bartender named Meryl joined in for the night crew and she seemed irritated at Abbey from the beginning. She was quick to point out to Abbey about what she failed to do in front of her guests. I am truly embarrassed for the way she handled the way she talked to her own colleague. I enjoyed my time at the bar as an IHG Rewards Member and Abbey was hospitable with recommendations and tasters of local beer for me. I just wanted to note that teamwork is detrimentally important for all staff and any negativity reflects the whole restaurant. I hope this can be addressed accordingly
|Guest •||October 12, 2019|
Our Bartender Abbey was friendly and attentive ! She made our stay at Crowne Plaza so much more enjoyable !
Abbey had such a positive attitude with us at the table and was quick to offer us different cocktails and appetizers. She recommended the McCallan 15 year when I wanted the 12 and I was so glad I decided with her recommendation. The food was fresh and the soup of the day (Chicken and Artichoke) was savory and filling. We will definitely be back and hope to see Abbey around again
|Guest •||October 08, 2019|
Nice way to finish
Decided that as we had always had a good time at Crowne Plaza around the world we would finish our road trip here. Three star it may ne but it punches above its weight. The girl at reception was very good in dealing with my request of a room close to the lift. The room was spacious with a large king bed. The view wasn't much but in a city what can you expect. Good location. Nice pool but a bit too cool for a dip. They let me keep my room for 2 hours ( bonus of being in their scheme
|Guest •||September 25, 2019|
Renovated rooms and great breakfast buffet
Took a last minute trip to Denver to use my air credits up. Booked at the Crowne Plaza. The location is great! Right downtown with a mall that has restaurants etc. The hotel is older but the rooms have renovated. Biggest surprise was booked a hotwire rate but got breakfast buffet included. The staff at the buffet did an outstanding job and made me feel at home. This included Zack, Darlene and Jessica. Some minor issues with the elevators. One was not working. Also had a connecting room so could hear everything my neighbors said